Bartlett's Restaurant - Austin

The grilled artichokes were the most unique dish we tried and gave off the impression that something special was in store. Unfortunately, the meal quickly fell flat, resembling more of a mediocre visit to Perkins. The prime rib was underseasoned and disappointing, the spinach was overcooked and lifeless, and the steak was just average. The burger was the same as everything else—straight out of a '90s steakhouse. Seriously, does no one use salt and pepper in the kitchen anymore? We were also let down by the service. If you're aiming to justify the prices you're charging, the service should be exceptional, but it was far from that. Our drink glasses were perpetually low, our server seemed to vanish for long stretches, and it took ages to get the check. We didn't order any alcoholic drinks, so perhaps that caused us to be overlooked. Honestly, I couldn't care less. I tipped much less than usual and won't be returning. Goodbye, 1990s! I was more of a Stone Temple Pilots fan anyway.

The artichoke was tasty, and the chimichurri steak sandwich was excellent—well-seasoned and cooked to the right temperature. The cheeseburger was fantastic as well, perfectly seasoned and cooked just right. I would suggest skipping the appetizers, as there was quite a lot of food.

My husband and I absolutely loved this restaurant. The steaks were delicious and cooked to perfection! The drinks were fantastic, and the customer service was outstanding. This will definitely be our new go-to steak place!

UPDATE! The Good: The food quality and flavor alone would give it 3 stars. Customer Service is King for 5 stars. Waiter stole our credit card. (Not only the CC, but he was a mess, forgot everything we asked for and our order took forever. We called therestaurant to confirm they had our card and they did. The manager said he would mail us the card. He did not. When we calledback to check on the status of our card; we were told that they would never mail a credit card to a customer. They sitedsecurity reasons. Needless to say this is a management issue. Bad service in a restaurant starts at the top. We have been goingto this restaurant since it was a Bennigan’s … the food is better now than it was as a Bennigan’s but the service for theprice we paid for lunch was awful. Too many good restaurants in Austin‘s to come back to this place. So sad to see a NorthSide establishment fall like this. UPDATE! Remember when we were told by there manager that they would never mail us our creditcard? Well someone did. Not only will they steal your credit they will hold it for a week; lie to you about it’s whereabouts;then mail it to you. Wow!

The grilled artichokes were the standout dish we tried, hinting that there was something special about the offerings. Unfortunately, the rest of the meal felt like a trip to Perkins. The prime rib was underseasoned and left me disappointed, while the spinach was lifeless and overwhelmed. The steak didn’t impress, and the burger reminded me of a typical '90s diner. Seriously, there was nothing exceptional about it.