TGI FRIDAYS - Alexandria (Hybla Valley)

Service in the bar section was extremely slow this particular nite. Not sure why because the restaurant wasn’t busy. Other than that food was ok.

I'm was happy to spend a Saturday dinner at Fridays. Good choices for special meal menu. Thank you for your outstanding service and friendly staff. Yes!

My family and I visit the Friday's on Richmond Hwy on 11/3/18. That day was suppose to be special day for my mother 74 Birthday. Our waitress put a damper on our celebration. Her attitude wasn't pleasant, she wasn't engaging with the table, she took our order and she was out, other staff bought out our food, the waitress never said Happy Birthday to my mom, which my mom was wearing a crown, and balloons were tied to her chair, so it was obvious it was her Birthday, the waitress never bought out choices to chose from for a dessert, didn't have that option to order a dessert. On the next day, my mother proceed to tell me, she didn't like the waitress attitude and she put a damper on her Birthday. I was very disappointed. After talking with my mom. I contacted the manger that was present on 11/3/18. She apologize for the waitress attitude. The manger never offered us a discount on our next meal or offered a dessert for our troubles. I believe some of the employees and mangers need to go to a hospitality class or some time of customer service training to know how to treat there customers. If you don't like your job, find another one. The amount spent that night was $238.00 plus a tip, which was a total of $270.00.

I had an gender reveal for my daughter at TGIFridays and I must say the staff was very friendly and tentative to my guest.... Thank you

The tables in the restaurant were filled with old tellers. very few were clean. we had a reservation and they didn't know about it. united run