Los Portales Mexicano - Alexandria

I am certainly not Ms. Smith. I have been a loyal customer since 2004. I believe that those who spread false claims must have been from a different place and simply forgot the name.

This was, without a doubt, the worst food and service I've ever experienced. The chips were cold and hard, the dip tasted like watered-down ketchup, and the food itself was terrible. I will definitely never go back again!

The food was absolutely terrible – it had no flavor at all. The meat was tough and chewy, as if it had been sitting out all day. The waiter was rude and didn’t bother to check on us after taking our order. The person at the register was also unhelpful. The chips were hard and cold, and the sauce was runny. Honestly, there wasn’t a single positive thing about the food, the staff, or the overall experience. It was a horrible visit, and I wish I had chosen to eat at Wendy's, Sonic, McDonald's, or anywhere else instead of Los Portales. It was just awful!

Ive never eaten in a soup kitchen but I'd be willing to bet the food and the service would be exponentially better! I am absolutely certain that no special care goes into the food prep or presentation. It didn't look appetizing and it didn't taste like anything special at all. The salsa looked and tasted like puréed tomato sauce...no onions, no jalapeños, no cilantro, no cumin, no nothing! My sisters nacho grande plate looked like a child's plate....again no onions, tomatoes, olives, cheese sauce, jalapeños, or anything that makes a chip a nacho! They even made the child's plate a complete disappointment. Not edible! I would only recommend this restaurant to the people who work there! Maybe if they tasted the food they would shut their own restaurant down!

I've never been disappointed. It's generally consistent, hot and quick plates and so much better than fast drive-through food. Staff is always professional. Pricing is good. While I could see a food connoisseur finding fault, 4 stars because of price, quality, selection and wait time for a quick sit down and get served lunch.