Icicles - Albuquerque

The restaurant has perfect hours and serves delicious food! The strawberry Fantasy was amazing. My husband said he will get it next time, he liked it even more than the Oreos blast! Overall, the food was delicious.

This order was completely wrong. Nothing was included...I will not be ordering from icicles again!

Took an hour to receive two drinks, only filled barely 3/4 of the way, and made both drinks the same when neither ordered it.

The taro and Thai tea were not served cold, and their flavors were bland. The boba seemed old and hard, as if it had been sitting out for too long. I can't believe I paid almost $10 for each one, not to mention the additional cost with tips.

I would like to start this review by complementing the young woman with blonde and black hair who worked last night 07/14/23. She has some of the absolute best customer service skills that I have seen. If I could leave a comment or review for the two customers, John and Heidi who recently wrote two reviews I would give them 0 stars. Watching two adults degrade a young woman to the point where she started crying was awful. She was respectful kind and did her best to resolve an issue that was out of her control. However the woman continued to scream at her while her husband watched. Two adults with children should never use this behavior towards another human being. How would they like it if someone spoke to their children like that. If I could post the video I took of this situation I would! People who treat hardworking people with such disrespect is despicable. I am very proud of the young lady that did her best in a situation that should have never happened to begin with!