A&w - Albany

Good food. That's all. The staff has no ride and despite a massive line of hungry customers. Extremely slow. Some management training would probably help. Do not expect a fast service. They don't care. Would rather stand around and talk. Many people go for service. 40 minutes waiting. Management doesn't take this seriously. A constant problem for several months. 20 minutes after the order to get the food. And after entering the car, the order is missing from the meal. Don't expect anything else.

The manager decided to not have enough staff. Four people working. Maybe nine customers plus line at drive-thru. I saw two customers who were not together, leave without ordering. Wait times were about 15 to 20 minutes. 2022.07.18th about 16:00

Dude's working at the time, had great attitudes, they were making the best of their day! food was on point. Been so long since been to an A&W, none the less at a gas station drive thru too, I was surprised ?

We arrived at 5:45pm, sat in line in the drive through and at 5:55, were told at the speaker that they would be right with us. At 6:00, a person walked outside to tell us they were now closed and won?t serve anyone else. This was horrible customer service. The young man was very rude. I hope they can hire better help and train customer service soon.

I had a regular cheeseburger and onion rings. There was a lady that was very helpful and worked very diligently to get my water out. The onion rings are very good with the fry sauce. Unfortunately the hamburger on the other hand was not good I took about 4-5 bites, and I didn't eat the rest of it. Had a funny taste like it was not digestible and it would cause problems. I didn't take any photos the dining room was closed and we all know what a hamburger look like coming out of a rapper.