Tropical Smoothie Cafe - Yulee

I am a regular tsc for years and unfortunately not all stands are efficient. Today I got a meal of yulee location and I must say the three girls who worked that layer was great! cafe was super busy and even had to wait their quiet and professional putting in the experience made very pleasant. workers, treat them well their good coworkers bcs they are very hard to find in these days!

Clean. beautiful selection of smoothies and eat. good service. a deceptive price.

I went in. has not been recognized for 5 minutes. left.

Short staff during lunch rush constantly, employees more during lunchtime

This location really was disappointing. I ordered using the mobile app and was scheduled to pick up at 12:27pm Friday afternoon on 6/10/2022 at the Yulee location. I went inside at 12:25pm and waited for my smoothie to be ready. I only order 1 smoothie and the manager was putting the smoothies And food orders for the online/mobile orders and I saw my smoothie sit on the counter for 10 minutes while I waited. As I waited I watched other customers come in order smoothies and food and get their drinks and food and leave while I waited. Then I heard the employees talking about running out of lids and the manager let them know they would just use plastic wrap to cover the smoothies. I was still waiting and watching people come in and order and leave and still my smoothie sat on the counter without a lid. Finally at 12:39pm 12 minutes past my pick up time the manager picked up the smoothie that had been left for all of this time on the counter without a lid wrapped the entire thing in plastic wrap and stuck it in the to go window. No one ever asked me what I was waiting for no one spoke to me at all. I wasn’t offered if maybe I would rather have my smoothie in a small cup so I could have a lid nope. I got a smoothie that sat for more then 10 minutes without a lid wrapped in the plastic wrap. I was so upset I couldn’t even drink it. I left and I will never go back to this location. I submitted a complaint on the app but didn’t hear back from anyone. Terrible customer service. Terrible service all around! BEWARE DO NOTVISIT THIS LOCATION!6/14/2022 Update: the response from the company is asking for me to submit more details. I did this several times on 6/10/2022. I haven’t heard anything back from those requests. No one has contacted me from the website complaint system which is why I submitted this review. This seems like very general answer given to anyone who posts a review. I submitted full detail as well as photo proof through the website and app contact system.