Dunkin' - Yorkville

First of all, the staff was completely rude. I came in a couple minutes later than I originally ordered and the drinks we’re starting to water down, so I kindly asked if they could possibly remake them and started blaming me for coming in late. but that shouldn’t matter because they should start the order once your there and they just left it out blaming me for coming in late. Although that’s not all, they made the orders completely wrong. They forgot the bacon bits on the toast and forgot a donut when I PAYED for 6. They need to read the orders correctly because it seems like that’s the biggest problem in this place.

They got my highly complicated order right on the first try! New team today has it together!!!

WILLIAM!!!! Best coffee I've ever had from here ever all of my friends have said he's made their coffees the best as well and I never got to experience it till today. He was nice over the speaker when I told him I had a mobile order he seemed more upbeat than what the other workers have sounded like before and I was greeted by him w a nice big smile. I got an iced coffee with caramel and oatmilk and he put his heart and SOUL into that coffee. My day has never been better thanks to William!!!!!

I'm not good with names but Kaylie or Kacey was amazing. She was friendly, happy, smiling and very nice. The food was freshly made, hot and delish. I had everything bagel and a iced latte with the works. It was donut day so she gave me a delish blueberry donut for free. The young lady who served my food was honestly an amazing employee. Thank you for such amazing service you actually made my day.

I purchased 4 donuts on a Sunday morning. They were old, dry and stale. I go to the nearby gas station for donuts now, where they are cheaper and always fresh.