The Refectory Kitchen & Terrace - York

The place wasn’t even ready for our 11.00am booking , 15 20 minutes wait , the food was just Luke warm left overs from breakfast , Hash browns rock hard , bacon and sausage the grease had come to the surface where it had obviously all been left on a hot plate from the breakfast an hour earlier, absolutely awful, for a Hotel of this standard , it should be ashamed of itself . Even the coffee was just warm , the staff really couldn’t be bothered, left most of the food and coffee and went .

Table booked for 2pm. Shown to table, both chair seats were stained. Drinks arrived which were not hot. At 2.25 we were informed there had been a mix up and our order was on its way. Food not worth 29.00 each. When we went to pay I was told 72.50 when it should have been 58.00. Worked out the service charge was 7.25 which had been added on per person instead of total amount. Paid the 58.00.

Booked afternoon tea for a 50th birthday. Went for the prosecco option. Food was lovely. Sweet and savoury and actually could not finish so was given a box to take away the leftovers. Lovely room to have the afternoon tea and service was friendly and helpful. Definitely recommend.

Came for afternoon tea for my nanna an early birthday treat, we all loved it, everything was amazing! The 2 girls that were on shift 2pm onwards on the 25th July were amazing sorry I didn’t catch there names. The food was Absolutely delicious. Would 100% come back. Thank you so much again. Lauren wyard

We were staying at the Principal Hotel and had dinner in The Refectory on our first night. The restaurant was quiet. We had a pleasant welcome and thoroughly enjoyed our starters. The main course (pork chop) was marred by sitting on a huge portion of red cabbage but otherwise very tasty. While we were eating our main courses, around 8.30pm, the staff first cleared all the lit candles from the unoccupied tables (i.e. the majority) and then removed the napkins and cutlery. They didn't start sweeping the floor or putting chairs on tables but we felt unwelcome and decided not to have a dessert or coffee. When we left, a door had to be unlocked to let us back into the hotel. This behaviour seems to us to be totally inappropriate in a fairly expensive restaurant and we would not use The Refectory again or recommend it.