Caffé Florian Taipei - Xinyi District

Good atmosphere for friend's gathering, but the restaurant has a very strick two hour dining time even if they are not full. Other than that, nice place to visit.

Excellent Italian cuisines. The waiters are not familiar with the SOP. It would be perfect if the table service can be improved!

We need to chase the hooks to order something, in addition to taking orders wrong…

Lovely and elegant place for afternoon tea with friends and family. The cafe is very authentic and classic that makes you feel like in Europe. The cakes and drink are very nice too.

Came in the afternoon on a weekend which was naturally busy. However, no matter how busy a place may be, it's common courtesy to at least acknowledge a waiting customer at the door and let them know that you'll be with them momentarily. None of these things happened at this location with several wait staff obviously aware of my presence at the entrance and either willfully ignoring me and several other waiting customers or just hated their jobs that much. Either way, it took at least 5 minutes before someone finally came to say that there would be at least a 30 minute wait for a table. Total, epic customer service fail. I don't even care what their food tastes like at this point with this type of poor initial impression.