Starbucks - Wycombe

Walked in felt like I was being a pain just order drinks Some customer service training is well needed here I’m afraid Hot chocolate tasted like dishwater coffee was basic like made at home

The staff were very friendly and reliable and chatty to me. The hot chocolate was very nice an love the cake pop. I sat in and I was able to have a conversation with my friend. The service was fast and good.

Yesterday, in the queue, there was only one person ahead of us. Despite ordering just one drink, the SEVEN orders behind us were all served before us. To make matters worse, a delivery order came in, and there were at least 3-4 employees behind the counter. Frustrated, I asked if they had forgotten or misplaced our order, as we had been waiting for nearly 15 minutes for one drink, while numerous subsequent drinks and orders were completed. However, the staff avoided eye contact and remained silent, leaving my question unanswered. One employee, who seemed to be in charge, nonchalantly shrugged and inquired about my name. After providing it, she glanced at the slip on the counter and confirmed that our order was on its way. Another staff member chimed in, mentioning the influx of orders they had received and prioritised the larger delivery order and had chosen to do ALL the frappuccino orders together. Curious, I asked if I had been pushed to the back of the queue because I hadn't ordered a frappuccino. The employee in charge, displaying a rather stroppy attitude, saying that I hadn't been moved to the back, but then contradicted herself by saying the orders behind me had been done first through her convenience (rather than a customer focused first-come-first-serve approach). I suppose I should be grateful that more Frappuccino orders didn’t come in to push my wait back even further. Waiting 15 minutes for just one drink, while being the second person in line behind multiple deliveries and witnessing others receive multiple drinks, was simply ridiculous. Even other customers were apologising to us they’d got theirs first. The behavior of the (seemingly) more senior employee, was unprofessional and unacceptable. I believe Starbucks can do better than this! Black Sheep has opened opposite so we’ll be giving them a go today.

Busy as always in starbucks today but no matter how long the line and how poorly some people speak to them all the staff are always kind and efficiant.

Starbucks in the Eden Centre has the soulless feel you would expect from a big chain in a shopping centre. What you do expect though is that the conveyor queue of mid-shop folk will be processed quickly and efficiently. Not so in my experience. Despite several staff behind the counter, the queue moved slowly as it seemed few of them were engaged in serving the waiting custom. After waiting a while my porridge appeared, followed a little while after by the coffee. Whether by virtue of the staggered arrival of my order, or incorrect preparation, the porridge was tepid at best. The coffee was at least warm. Free WiFi and the chance to charge my phone was some small consolation, but did not make up for the rest of the experience.