Auntie Anne's - Wrentham

Store was busy, but the staff did their best to keep up and stay positive. Food was fresh and tasty. Only negative was the staff shouting at people to keep the door closed.

Placed our order with the cashier, he was very confused with every item we placed. Half the order came out quick. Then the fun begins, we waited 20 min and about 30 people later, the cashier came over 4 times asking us what we want? It was like 51st dates. Finally got our order and it was wrong and burnt. My family had the privilege of eating their food in line.

They are not open at 10am. The workers get there at 10am. I was told to wait 10mins. Came back to order and was told I had to wait another 5 mins because “we just opened!” Every other food place gets there early and serves food when they say they are opened. I left

Auntie Anne’s my daughter’s favourite place for pretzels. But what an unpleasant experience at the Wrentham Outlet mall in Massachusetts . The crew was not sure of the ingredients and the manager said it contains eggs. When we said that my daughter is allergic to eggs but she usually eats the original pretzel, the manager rudely said, ‘Then why ask?’ Does he not know that it is protocol to check every time and inform the server every time about food allergies? And when I insisted he rudely dropped the ingredients list on the counter. Obviously my daughter didn’t want to eat the pretzel anymore. Very poor attitude of the manager and no consideration at all. This incident happened today on 28th April , early evening.

Service was subpar. My cinnamon pretzel cup was basically just plain pretzels, very lightly covered. My salted pretzel (attached photo) was burnt, stale and barely salted. Don’t think I’ll be coming back.