Papa John's Worthing

As it took 26 minutes for my pizza to travel from the shop to my home (2.5 miles), it's no surprise that it and the side were both only warm at best £2.49 charge, for warm at best cold the rest means that I will never shop with this company again.

I would love to give this place 5 stars as I regularly ordered through the covid lockdowns. However in the last year/ year and a half, they have had a changeover of management and unfortunately it's gone completely downhill. Most recent order had me and my friend and partner waiting over an hour with the online tracker not making any progress whatsoever. I tried to call several times but the call just wouldn't go through. My friend and partner also tried calling. Waited another half hour before deciding to go to tescos to get dinner as we weren't going to spend money on another takeaway. Got home and cooked tesco pizza, just for my friend to joke about making a bet that the pizza would arrive 5 minutes before they shut. Low and behold, he was right. Tesco pizza cooked and sitting down to eat at almost 11pm, the door knocks and I outright refuse the delivery and request a refund. In total, we waited 1 hour and 35 minutes. Today I received no call back or email to confirm I would be refunded. So I visited the branch to ask for a refund in person. The guy who I talked to didn't offer any apologies, was rather rude with his tone and didn't come across as friendly. Fingers crossed I should get a refund within 5 days. This Papa Johns was honestly a favourite of mine from 2020-2021 but sad to say, I won't be ordering again. I really recommend you don't order from this branch. I'm not the only one, many people have had orders not turn up, phone calls left unanswered and have experienced rude and subpar service. Which is a shame because the pizza is great.

I won’t order from here anymore. Order took ages, was cold on arrival and item missing. Delivery driver said they would refund but upon calling the shop, staff refused and were rude and unhelpful.

This place used to be decent, but now the food and service are both awful. The last time I ordered, I had to call 6 times to chase, and they had given my food to some random person near my house. (alledgedly) My re made food then arrived after midnight. The next time (today) I had to phone 5 times, 4 calls were ignored and rang off, the 5th time I was lied to and told the food was already on its way. 40 minutes later it arrived, cold, missing a sauce, and inedible because the sausage had gone off and tainted the dough. I threw it in the bin. Go somewhere else.

It clearly says on the delivery instructions when ordering “deliver to the back door”, as this has been ignored multiple times in the past I phoned the branch to tell them directly, this instruction also did not filtered down to the delivery person who seemed rather uncaring when I told him. As the intercom system on my front door does not work I would not have known he was there at all had I not seen him come up the driveway through the window absolutely appalling service considering this notice was on the online order AND a phone call. The pizza was good