99 Restaurants - Worcester

UPDATE: I received a call from the bar manager, Callie, who apologized for the experience I had on the same day. I was very pleased with how management responded. Her follow-up was excellent. Since I live so close to this restaurant, I will definitely give it another chance.

The food is excellent, ranging from steak and mashed potatoes to cheeseburgers with fries. I especially love the hamburgers. The service is prompt and attentive, and the staff is both helpful and polite.

The lobster roll I had was disappointing; it contained tough pieces of what seemed like old or overcooked lobster. Additionally, the roll itself didn't taste fresh. I enjoy lobster rolls not only for the meat but also for the delicious buttery bread, so this experience fell short of my expectations.

This place has terrible managements and waitress sucks, service is terrible this locations is downhill I don?t recommend this place. This place is like a circus ? service is very bad, I believe Jessica our server was the only ver my attentive today is the only great person this place has and this restaurant doesn?t deserve good people like her. Terrible food. Never coming back to this rachet location.

The 99 is usually a solid choice but my experience this time was definitely lacking the typical quality of service. It seemed like 'new ' staff, who were very nice, but I asked for a seat near TV was seated far from my request. Waitress was unable to tell me what beers were on Tap handed me a craft beer menu instead. French onion soup was good but an overkill of onions. Lettuce wedge salad needed the chill taken out of it so was difficult to eat. I will return but was disappointed at this visit.