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Contribuiți la feedbackThe person who made my cake at the Outlet Location on Sunday the 9th definitely nailed it! I requested a science-themed cake for my best friend, and it turned out absolutely adorable! Thank you so much!
I visited the store today to buy cookies, and while the shelves were well-stocked with various flavors, I was denied the opportunity to take advantage of the special deal of buying 10 cookies and getting 3 free. I only have a preference for one specific flavor, but I was informed that I couldn’t purchase all the cookies in that flavor. I've been a customer at this location since they opened and have visited 4 or 5 times a year to buy the same deal without any issues in the past. Unfortunately, this experience has made me decide to take my business elsewhere for good. There was plenty of stock available, and I was the only customer in the store at the time. The employee seemed completely indifferent about my experience. Good luck to anyone who decides to go there; it seems the cookies are just there to look at.
This is my favorite spot! I can't wait to get two cakes every year. I always get a cookie cake for my birthday from here. What I didn't realize is that if you go in and choose your cookies, they will put the filling in the middle for you – it's a game changer and absolutely delicious!
I ordered a cookie cake for my friend's birthday, and it was obviously overcooked. It was much darker and harder than the other cakes they were decorating and the ones we've purchased before. I visit this place almost every week to buy cookies, and we frequently order their cakes for birthdays and holidays, so I've never encountered such poor customer service or an overcooked cake until today. When I asked if they could remake it, Kelly said no and insisted that it wasn't overcooked. Another employee, Brandy, rudely told me, "In the future, I suggest you take your business elsewhere." This is not an acceptable way to talk to a paying customer, especially a loyal one. I am very disappointed and upset with how I was treated. It's incredibly rude and unacceptable behavior for a well-known business.
If you visit during the week in the daytime, it's a fantastic experience. However, you might want to avoid going at night or on weekends. Additionally, their hours never align with what is posted online. I've found the doors locked an hour early, and the staff just looks at you through the window. I don't understand why they wouldn't be open if there are employees inside. This has happened to me several times.
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