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Contribuiți la feedbackOrdered from touch screen got order number waited 10 minutes for order. No problem 10 minutes wait for HOT FAST FOOD thats fine. Walked out with bag to car park FRIES and BURGER STONE COLD WTF?! How is that possible wtf had i been waiting for ? Absolute Joke!! Went back in complained received NEW fries and burger opened bag at counter and LUKEWARM are you kidding me ? Then askedlady for HOT FAST FOOD this time apparantly its not guaranteed to be HOT just cooked and fast! Avoid BILSTON MCDONALDS as they can not guarantee HOT FOOD
After a fasting blood test was very hungry. I ordered a sausage egg muffin meal, first one was all wrapped loose, with egg bits and cheese apart from the muffin, I took it back as it looked like it had been someone else’s returns, the second one was pure oily, I was to hungry to complain. I took took the greasy tissue and wrapper back, Instead of saying sorry she said you should have brought it back until you was happy with it. Also saying you should ask for no butter. I wasn’t after a refund just an apology. She was so rude, I been having McDonald’s breakfast over 31 years i never had an bad experience.
When I returned to address the issues, my burgers were prepared poorly; they were overloaded with mayo, and the cheeseburger had way too much ketchup. The chef should seriously consider a different career, and the large woman at the counter had no enthusiasm for her job whatsoever. This experience has completely put me off takeout food for good. It was the worst experience I’ve ever had; I felt sick and couldn’t even eat my meal. I wouldn't recommend the Bilston location—try Oldbury or somewhere near the Albion ground instead.
The manager named Jake is, quite honestly, one of the rudest and most unpleasant individuals I've encountered. The food was served cold and dry, and the overall cleanliness of the establishment was absolutely lacking.
I placed my order and went home, only to find that it was incorrect and missing items. I had to return to the restaurant, where the manager changed our food. However, when he read back our order, it turned out to be wrong again. To top it off, the fries were so bad I wouldn't even give them to my dog.
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