Dunkin' - Winter Springs

I hate writing bad reviews but it’s gotten bad. I cannot tell you how many times they have not had the type of donuts that my kids want in the morning! And they are not asking for crazy donuts, just basic flavors. Also, how many times the order has been wrong. Coffee wise (asking for decaf or certain number of creams or sugars) and donut wise. I also haven’t ordered a breakfast sandwich from there in a long time because multiple times I had gotten them and the center was cold, not just cool, cold. Double check your stuff.

This store consistently disappoints. If it wasn't so sad, it would be comedy. I live very close so I've visited periodically over several years. The staff is ever changing yet always inept. I know this isn't a high paying job but you'd think they could get coffee and donuts right, right?! They are out of product every visit, which is a pain if you order and pay ahead on the mobile app. The coffee is made differently/incorrectly every time. Is there not a Manager who can train the giggling loafing teens? I know they're not cleaning or taking any initiative to perfect their craft. If Starbucks can do it and Chick-fil-A can do it, why can't DD?

They consider a medium a large here just an fyi for anyone thinking of ordering an ice coffee. drink just tasted like cream and no coffee.

Don’t even waste your time. I walked inside and was completely ignored at the counter for approximately 8 mins. Employees walked passed me several times, looked at me, and yet still didn’t take my order. They focused solely on the mobile and window orders, yet ignored all walk in customers. Even when taking my order staff was rude and as I was standing there waiting, they tossed the bag in the counter. I rarely go to Dunkin, but I guarantee this will be my last time ever returning to this establishment.

Greeted with a smile. Fast and friendly service, coffee was excellent.