Whataburger - Winnie

Food was cooked fresh, staff were lovely and talked us through the options, being from the UK we had never been before. Staff took the time to recommend us places to visit. Store was immaculate and food came out fast and was brought to our table. Reallydecent meal for what we paid.

We were traveling and we stopped by the drive thru. Staff was nice at the window, we had asked for specific condiments. Our order was all correct, and food was good. We had the breakfast burger meals. There was no long wait.

Couldn?t believe the experience we had here today. Husband ordered food for myself, my mother in law, our two kids, and himself. Told the lady what he wanted on the burgers and she would just talk over him to ask a question. She got a little snobby aboutthe kids?s drinks. She didn?t give us enough adult cups and acted like we were lying to her about how many we were supposed forhave. She asked my husband about five times if it was dine in or carry out. Food comes out wrong. Neither my husband or motherin law had cheese on their burgers. We were almost done with our meal when the same lady that took our order came over to wherewe were sitting and starts mopping and sweeping while we were still sitting there. First thing you learn in the hospitalitybusiness is that you do not sweep or mop around customers that are still eating. She told my sister in law to move her feet. Ithink the employee needs a little more training. She sure did walk around like she knew her stuff but she didn?t even follow thesimplest rule in hospitality. So sad. She had glasses and blonde hair.

The bacon Bleu cheeseburger was delicious! They should DEFINITELY keep this on the menu. The onion rings were also good but not a whole lot came in the cardboard holder. So good!

We liked it but the wait was very long in the drive through. We waited for prob 40 minutes total. We prob sat at the window for 25. They were kind of rude about BBQ sauce my kid wanted for his fries. She tried to tell us it was in the bag.. It wasn't. Thenshe wanted 64 cents for BBQ sauce and we said why.. It should be free. We thought I'd be a little packet but she didn't explainit was this big dipping cup and she made a stink face when we said it should just come with it. We gave her some money and shegave us the sauce and then we realized it was the larger kind. Stupid customer service. They were rude we were rude back. Foodwas excellent and everyone was happy.