The Olde Bell - Windsor and Maidenhead

Great accommodation food. Centrally located for walking and local attractions. We didn’t take a dog but there were several at the accommodation along with families and disabled persons. The rooms were great with loads of parking. A lovely village to walk around or along the river to the locks and even into Marlow which has a great vibe.

Popped in for a coffee which was lovely, very creamy latte. Staff were very friendly and welcoming and there was a very cosy atmosphere.

We had to walk through the lovely old pub full of atmosphere to the beautifully decorated dining room which could have been any stylish restaurant in the country apart from the terrible 1980s art on the walls and zero atmosphere. We were then given the bar menus to choose from which had no starters, so it was fish and chips or pies all round, good traditional pub food without feeling we were in an historic pub. Yet the branded pots on our plates containing small quantities of mushy peas and condiments made it very hard to add them to the meal. By contrast the dessert menu was extensive and the portions generous. The service was polite and efficient. Several of us felt we would rather have ordered what we saw at home on the restuarant menu that was explained away as a problem with not being able to take it down off the website.

We stayed 2 nights. It was OK for what we required. The hotel doesn't take cash. Didn't know money wasn't legal tender !!!!!

Terrible customer service!! Asked to pay our bill half way through the night, even though we had already paid. Staff should communicate and be aware of customers needs. No experience of dealing with customers, rude and condescending.