Frankie And Benny's - Winchester

The food at this restaurant is extremely overpriced and well below average. The quality has significantly declined compared to before. The burgers were served lukewarm and accompanied by cold, rubbery fries. The desserts seemed to have been overcooked in the microwave. They do not handle dietary restrictions or allergies well, and the staff seemed disorganized and unhelpful. Overall, the customer service was lacking. We will not be returning to this establishment.

I went to this restaurant with a group of 8 during the Easter weekend. To be honest, the atmosphere was very nice with only about 6 tables, including ours. However, the service was incredibly slow. I would understand if it was busy or if there were only 4 servers, but for the small number of tables, it was unacceptable. The food was also disappointing. The potato skins were not crunchy, they were soft, lukewarm, and lacked flavor. The main dishes were slightly better, but not by much. The waitress did not come to check on our meals until 7 or 8 of us had finished eating. When ordering drinks and going through the menu, the waitress seemed to struggle to understand and kept suggesting cocktails, even if they were not on the cocktail menu. This may have been due to lack of training, but it was frustrating. Overall, it was a disappointing dining experience.

I sat here for breakfast. ordered a hot chocolate and coffee we waited for 20 minutes. the waitress was polite and apologised for the delay. we ordered 2 breakfasts with toast side. When the breakfast came up, it was cold. the waitress went to foot. we told her both were cold. she apologised and said she would get 2 fresh. within a few minutes another waiter came to the table with eating again and said the cook would have given us an extra sausage. the beans in a pot, so clearly placed in a microshaft. the sausages that one was cold and the other normal ones we think our tellers had also gone straight into the microwave. when I looked at the egg, I had cut mine before when I said it was cold. but when my man had eaten his ice, it had been cut. so not fresh substitute breakfast at all, clearly mixed in the microwave and teller! the toast was warm. £25 for 2 cold breakfasts! in the microshaft heated! will never come back here. drinks were either not excessively hot the photo was attached the bottom of 2 of the egg not very appetit.

Visited for an early lunch with my 2 daughters. Drinks and food were served very promptly by a polite friendly waiter. I had the vegan burger which was delicious I wish I’d have asked for the recipe! My girls had pizza and the...meatballs, both dishes were polished off and followed by warm brownie with ice cream. We will certainly return!

Great lunch today the visit was all the more special when you have happy helpful friendly staff. Thank you for the amazing service Sammy, Lunch was great makes a list worth while.