Mcdonald's Restaurants - Wiltshire

Shocking, shambles, avoid to name just 3 things ordered at self serve stood there for 30 mins and had to also for a refund as would have been late back to work otherwise absolutely shocking that place is a mess the management need to sort it not going there again.

The burger and fries were dry and cold, and there was no drive-through option. Additionally, the service was poor.

The food was average, but unfortunately, the staff was not very friendly.

It 's a tiny shack where no one has ever heard what the definition of 'fast food ' is. Once you place your order you 'll have to stand in a tiny place with many others without room to move, and you 'll be there for a while, at least 15 to 45 minutes, not much to do there whilst you wait, you can only watch the staff standing around doing nothing whilst the table with food ready to be packed is overflowing. Once you get called to the counter with your order ready for collection, chances are they got it wrong, but you have more pressing matters to deal with, trying to exit the tiny slippery shack with many obstacles in the way, you could of course opt to sit somewhere in the shack, but the place looks really uninviting and chances are there 's nowhere to sit anyway. Even when it 's not busy you 'll still have to wait a really long time, I was standing there for 20 minutes waiting for just Mc Nuggets, they were ready just no one bothered to pack them, they were busy doing nothing, waiting for items for orders they started packing rather than pack others that have everything ready. Not fit for purpose and forget about ordering online to skip the wait, you 'll just make an underpaid delivery driver wait there for 40 minutes and they will get your order wrong, last 5 times I ordered 4 times I had missing items, like a meal without a burger... Management doesn 't care, otherwise it would improve even if slowly but I 've only seen it get worse and worse, they should have multiple people packing orders for delivery drivers, they should put finished orders in thermal bags, instead they just put it on the counter going cold.

We used to order a lot from this McDonald’s but it’s really gone down hill. Items missing or incorrect and then you have to fight with Uber Eats or McDonald’s for them to refund their mistakes. Makes a treat a nightmare so pick the order up yourself and check the order before you leave.