Coffee#1 Malmesbury - Wiltshire

Was initially served by a lady who was abrupt and could tell she didn’t want to be there. Ordered a deluxe hot chocolate with hardly any chocolate in, just warm milk with cream on top. The coffee cake was stale and the noise from the chiller was off putting. Really need to sort out their staff with their customer service and their cakes. Also there is no disabled access, so a couple of customers were turned away as they couldn’t get in. Only saving grace was the coffee was nice.

Dear Coffee#1 Head Office, the noisy chilled cabinet at your Malmesbury outlet is really getting on both mine and other customers nerves. It’s making a horrible loud rattling noise that drowns out both the chilled music and makes it difficult to hold a conversation. It’s been like this for ages . Your helpful and friendly staff have tried to get it fixed for months with no success. PLEASE replace it urgently!!

Coffee good but absolutely spoilt by a lady server. The man served was good but the woman had her dog on a chair, didn't want to work and when she did she made such an enormous noise doing the washing of dishes that we had to leave, it was so loud and aggressive. Stay away

Had been recommended to try the flat white and Portuguese custard tart by our friends and I have to say both were exceptional. Service from barista was exemplary. Will definitely be returning.

Thanks to the most amazing barista Niamh, this visit to Coffee #1 literally turned my day around. The kindness, compassion and level of service Niamh provided went well above any i have ever experienced in 25 years in hospitality, and her behaviour towards me and my little girl provided a memory that will stay with me for a lifetime. Thank you Niamh for literally making a difference just by being you. Coffee #1 are VERY lucky to have you.