Panera Bread - Wilson's Mills

The food was fantastic, but the service was lacking.

????Worst experience ever at any Panera I 've ever been to in my life. Three clueless girls in the back putting together orders and have no idea what they 're doing. You come to the window and charge me for my order and then I sit there for almost 8 minutes without anyone else coming back to the window Then, you come back to the window again and tell me another price and try to charge me for someone else 's order?? Are you stupid or just dumb?!Then once you actually hand me the bag of food, I ask, ok where are the drinks? ..I ordered 2 lemonades... And you look at me like you never did this job a day in your life. Not your fault though..I always blame the manager and the person who thought they would make a good manager. Customer service in food and beverage is at an all time LOW. You 're located in an area with people who have money..upper middle class.. HIRE PEOPLE THAT REFLECT THAT SAME ENERGY!!!!!!!!!!!! Moving from the south county Commons to up the street was smart. Now make another smart move and TRAIN YOUR UNEDUCATED EMPLOYEES!!!!To make matters worse, I had a passenger in the car that was severely sick and the staff were moving like molasses. I asked three times if they could hurry up and please hand us a drink because my passenger was sick and needed a beverage. No effort at all was made to move faster.Never going here again. Legit 1st and last visit to your Smithfield location EVER!!!!? ANYONE READING THIS GO TO JERSEY MIKE 'S, CHIPOTLE, OR CAVA ?

Ordered two french onion soups, extra cheese.Almost no cheese and no croutons. Like, there was no way that amount of cheese could be mistaken for a lot. Or even a normal amount. It was like maybe a teaspoon worth.

Terrific service and atmosphere. The food is typical Panera food but these people make it very well. ?Vegetarian options: Lots of salads and a few vegetarian sandwiches. There are a few vegetarian soups like the tomato soup and autumn squash, but the broccoli cheddar soup is NOT vegetarian because it is made with chicken broth.Dietary restrictions: There's not many gluten free options for those who are sensitive. The warm grain bowls are gluten free and a couple of the salads are too. The broccoli cheddar mac is a very popular gluten free item but they are getting rid of it soon :

A hot freshly brewed coffee is easy to come by if you request Alex as your cashier. Alex is a highly motivated and thoughtful employee at Panera's Bread who accomadates all the customers needs. Alex turned my frown upside down and made my day. Thanks Alex B!