Subway - Wilson

Ordered on app. Told to pick up at 6:15. I got there at 6:07. Hours said they were open until 9, but was told they were closed at 6:07. Employees would not open door. Was told by employee they didn’t get my order even though I had order number in hand. Very rude and they had bag in hand when they left.

Did online order for the monster sub. Got to the shop a little early so they weren 't finished with our order. That 's fine. Got the subs and they where both wrong. Everyone makes a mistake they where happy to remake them for us and offered us free cookies (we declined) 15 minuets later we got our subs. Completely wrong again. No bacon. After the cashier argued with me she took the receipt to the manager I guess and realized it was done wrong. We sit down waiting for the issue to be fixed. The manager looks at us and says do y 'all want us to put the bacon on them or are y 'all going to do it the wife said no we would not like to make our sandwiches and we would like for them to be hot.... Like they are supposed to be. The cashier then said well why don 't you come stand up here and tell me how to make them .... It 's on the receipt. Asked for a refund then went to Jersey Mike 's, our first time ever going there. Amazing subs for $2 more the amount of meats and topping makes subway look like a joke. Y 'all 's new sub line is going to fail horribly if people start to realize they can go to Jersey Mike 's and get so much more for an extra dollar. Will not be going back to subway.

Who is the general manager of this location, a very nice young lady works here by the name of Olivia and I witnessed a manager not sure of her name. A heavy set black lady with dread updo, she verbally abused this yung lady to the point of her.crying hysterically

I understand if your oven is broken...but you guys NEVER get the chicken bacon ranch right.....you completely forgot the bacon and ranch this time... Our meatball sandwich looked like a wreck as well....wth is going on in this store?!?

The restaurant is clean, but the service leaves much to be desired. The staff doesn't pay attention to customer requests, resulting in incorrect toppings on my sandwich.