Chicken Express - Willow Park

Friendly Staff, Very Clean, Great Food and I love All of your signs and decor. Thank you! Service: Dine in Meal type: Dinner Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: 4 Piece Tenders with 1 Side and Roll

Called in ahead of time asked for ranch dressing when ordering. When the food was given to me I asked is the ranch in the bag. I was told by a woman in the drive thru yes it is in the bag. Drive home and NO ranch at all. I ordered fried pickles and poppers for sides and they are not the same without ranch. Disappointed asked two different times and was told oh yes it is in the bag. Not the first time this happen. Food is good mostly but I order ahead and ask for fresh because in the past I have been served not so fresh food. The service is not great. They are friendly but don't care enough to make sure order is complete just get you out of the window.

Ordered a coke, like a thousand times before, but this visit was not like the others. I 'll share. Me: Coke. DT: 2.15 Okay that 's not right its usually 1.50 maybe its a medium? I 'll have your total at the window. Thank you Drive around and am greeted with 2.15 , drink in hand. I hemhaw a bit and ask can i have a medium? No verbal response, gives me a dirty look and she walks away. At this point, I am confused since we 've already talked about all this. Between the dirty look and the now growing fear that my wife 's drink would now have saliva in it, I leave immediately and loudly. I 'm perfectly willing to admit that I may have misunderstood the sideways look and responseless retreat, however just I don 't think so based on the rest of the experience. Down the road a bit, and after informing my wife no coke would be arriving home with me, I decide to call and let the manager know what happened. I let him know that i wanted to give him some feedback. I told him that I, as a longtime customer am not inclined to return at this point because of the dirty look i just got in his drive thru over my drink. Before I could finish explaining to him exactly why, he talks over me and accuses me of punishing him for the actions of his employee on just one day and without the chance to make it right. Ummmm, why do you think I was calling? Very combative interaction, not a good choice for this situation. He just ends up talking over me before I can finish, so i talk over him and let him know all i wanted was to share feedback and let him know and hung up. Folks, never use this tone when you are dealing with a unhappy customer at your business. What was really a simple call to handle is now a bad review on Google and many, many dollars less in your pocket and more dollars in your competitors, in this case if they decide to not make an honest effort to make this right. I will pay the extra cents at the Whataburger instead if he decides more of the same is in order. I really just wanted to communicate the issue, which is really a communication one, so the issues at a place I frequent could be solved. In this case its pretty simple LISTEN TO YOUR CUSTOMERS. Apparently this should include bossman, though I had only knew of the drive thru worker before calling! Second lesson, CONFIRM THE ORDER. This is all I wanted from you guys when I called. Since you did ask, if you do want my business back at this point, I will minimally need: 1. an apology to me for the service ive received today, especially my phone call with the owner. I 'm okay with a reply to this even! 2. Some meaningful overature that you want to solve the problem at your store. Like instructing your employees to confirm orders or clarifying any confusion instead of leaving it hanging. 3. Some incentive to keep visiting Chicken Express.

The food was old and dry and the overall environment was mid, raising canes better tbh Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 1 Service: 3 Atmosphere: 1 Recommended dishes: 4 Piece Tenders with 1 Side and Roll

Hands down my favorite chicken express and I've even met the owner and they always serve hot fresh food and when it's not they re make any sides that are cold because they care about their customers and its obvious because I've Been to many chicken E's around Texas Service: Dine in Meal type: Lunch