Illy Caffe - Williamsburg

Great coffee, great pastries gelato. Staff leaves a lot to be desired. Does not understand the concept of customer service. I came here twice during my visit to Williamsburg but service was poor both times...

Went in last week after I called to see if extraordinary cupcake was in the building. I was told yes and 4 cupcakes were left. They guy who answered the phone said if I was in soon he would set 2 off to the side which we agreed too because we were 5 minutes away. When I entered and said I called and they set 2 cupcakes to the side the lady who was working the register was soooo rude! She said we dont do call ahead and it’s first come first serve. I had no issue with that and understand but how she said it was completely unacceptable. The gentlemen working were so polite and amazing. That one lady should not be working in customer service.

I normally love Illy's. The food and coffee are to die for. However, this morning was much more frustrating. Instead of the usual staff I interact with (who are lovely), there were what appeared to be 4 to 5 college students who seemed to be more interested in talking to each other than taking orders. I had to repeat myself a few times when ordering (though it was pretty busy so I can understand that), and as soon as I was finished paying, the cashier went right back to her conversation with her coworker. I had my receipt printed and tried asking for it, but it's like I wasn't even there anymore. Then one of the employees noticed me and I asked for my receipt but she kept telling me to go to the other end of the counter and wait for my food. I finally got her to hand me the receipt.The coffee I recieved was phenomenal, great job as always. But my sandwich was extremely cold and still very chewy (not in a good way). I had gotten my order to go so I was not there to be able to ask for it to be heated up, and based on the experience I recieved, I did not feel like driving back.I'd like to reiterate that Illy's is delicious and delightful, I always go there for a morning cold brew and I still plan to. However, whoever they had working today was just not it for me.

If I could give zero stars I would. I walked in because I saw that someone had just left and that let off the impression they were still open, One of the male workers looked me dead in the eye with a mean look and rudely said “Hello we’re closed” After reading a few other reviews I now realize that this is not uncommon, because of this Illy Cafe will never receive business from me or anyone I know.

The service of the staff was not satisfactory, perhaps because it was a tourist destination, the staff was not very friendly, the coffee was the basic taste of Illis, so it was all the more real, I guess I had too high expectations for Illis....