Baskin-robbins - Wichita

We couldn't understand the girls because the music was too loud! They were having to yell at each other too! We won't be back, too many other places to get ice cream.

Generally speaking, my family and I enjoy baskin- robins. Today was a sour experience.My initial take on todays experience is that this location is struggling. Their profits are falling and they can not afford samples anymore and are using covid as an excuse. Prior to today I haven’t had an issue with samples. Also, if covid was a concern, both employees would be wearing their masks. Only the young man working today (who is always pleasant) was wearing his mask. The female employee on the other hand…she was not wearing one. She was also kind of rude about the samples. As opposed to verbally saying something, she simply pointed to a sign… I have been to this location many times in the last couple months and never had them say no to a sample.I also was a bit irritated that my daughters ice cream cone was poorly scooped. The ice cream fell off in only a few minutes. I don’t usually have this issue. I just don’t for see us coming back. I really like the young man that works there. He is great!The girl working today may need some more training.

We waited 15min at the drive through with my 3 kids and wife. The lady at the intercom was very rude to us and said she is the only person working. But said it very rude the whole time this place is very unprofessional. @1:33pm Monday December 27th 2021.

A/C was out and ice cream was melting, employee dropped a couple cakes, I tried to make her feel better but she didn't want to hear it, ice cream was great

Strawberry with pistachio almond, both were terrific and cone was fresh!