Mongolian Grill - Whitby

First time diner with my daughter for my birthday and what an excellent experience!! The food was fantastic, with a lot of variety and options for customization to suit your taste and preferences. We received such kind and attentive service. Thank you to the entire team for making my birthday end on such a high note! You have gained a new and loyal customer!

The staff at the restaurant were extremely friendly and the food was delicious. I would be more than happy to go back again.

We have been regulars here for years and now enjoy coming with our son! We've never had a bad experience and the owner makes sure to check in with us every time we visit!We recently won an IG contest for AYCE and were so thankful for the amazing meal!Special shout out to Aarya for excellent service!See you again soon!

Drove all the way to Whitby from west of the GTA on a weeknight because we heard this place was good. It was unfortunately the contrary.Service: upon entering we stood at the door for 3 minutes to a near empty restaurant and multitude of staff. We saw a gentleman who looked like the owner or manager of the store look at us twice but did not approach us to seat us and instead looked for one of his staff to seat us. That in itself was very unfortunate. Waitress asked us if it was our first time and we said yes, explained how it works and what we wanted to drink. We head up to where the buffet is and find no dinnerware. We loop around and then one of the cooks said there are bowls on the table, we return to the table to find no bowls or water. We stand around for a few minutes then just sit. 5+ minutes later bowls arrive. We grabbed our food and gave it to the cook and waited. Cooks honestly looked like they didn't want to work, no hello, no smiles no engagement. Returned to the table to find no water, no cutlery. Asked for them but only cutlery arrived. We finished our first meal and wanted to to back but then again no bowls. We tried flagging down our waitress and she was no where to be found. We found another waitress and asked her but she went to go find our waitress. I mean you all work there, help each other out. Don't let the customer suffer. Waited 5+ minutes for bowls again and what arrived was water. Great.. What I don't understand was why we kept having to ask for bowls.. why don't they just keep it near the food like any other buffet place? Probably so you can't eat as much as you have to literally wait 10 minutes between each serving and by then you'll be full to try new things. At the end our waitress literally told us that the weekends have better food selection and a better atmosphere. She then asked us again if it was our first time here, we said yes you had already asked us. Mind you this place had only 5 tables at the time so remembering if your customers have been here before should be top of your mind as if it was their first you want to make it memorable.Food: nothing to say. food was dry and hard like other reviews mentioned. It was only soft if you put a lot of sauce which ends up almost like a soup.Overall: Service was extremely lacking, had to ask for everything multiple times, literally. Was charged the same rate as weekend despite not having more selection because it was a weeknight. Manager/owner doesn't say hello despite walking past you many times. Cooks look like they dislike working. Place is setup so you have to wait in between food trips so you get full faster. Nothing special about the place except the unique grill which is more like a handicap since it takes a while to cook. For those in the west end, you're better off going to Wok of fame, at least their service is prompt and courteous. Service and atmosphere ruined the dinner. Would not recommend.

Wife claims there's a better one in Thunder bay, I'm more than happy not driving 18 hours for a delicious meal!Staff were informative, polite and clean, maintaining the buffet bar constantly.Plenty of selection to make multiple flavoured meals in one stop.Would enjoy this place far more frequently if there was one closer to home.I've seen many reviews slamming the cooks, normally chefs are behind closed doors with the freedom to act and conduct themselves as a service worked is allowed to. These people are now the heart of the dining experience. Their skills and effort to do this job is incredible and should not be deminished due to being on display and not constantly smiling.!!! Please do not let those reviews detour you from dining here!!!Main issue was the cleanilness of restrooms, multiple toilets not flushed. Possibly lighting? Probably people not flushing.