Graeter's Ice Cream - Westlake

Great value. The staff is incredibly friendly. There are some unique flavors available at reasonable prices, although the selection isn't very large. The store is bright and clean. They offer a variety of non-ice cream options, but we only sampled the ice cream.

We went out for ice cream with the family tonight, and this place is definitely worth a visit! The ice cream is delicious and creamy. I highly recommend the strawberry with dark chocolate—it’s simply fantastic! The mint chocolate chip is also tasty, but be prepared for a strong mint flavor. The prices are reasonable for the generous portions you receive. Plus, the staff was incredibly nice and friendly!

Graeter's is an excellent alternative for soft serve ice cream. I truly enjoy their rotating selection of seasonal flavors, and I appreciate that they announce their offerings months in advance. What I love most about Graeter's is their unique chocolate bits; they have a perfect softness that allows them to be suspended in the frozen ice cream. I especially love visiting in the fall for their Elena's Blueberry Pie flavor. Plus, each scoop contributes to pediatric brain cancer research, which is a commendable philanthropic effort that not many ice cream shops offer. If you haven't tried Graeter's yet, I highly recommend you do—you won't be disappointed!

Good ice cream with friendly service. customers can build their own concoctions using a variety flavors, syrups, and toppings. I like the seasonal peach flavor with a graham cracker topping, which is pretty dang good.

The ice cream itself was good?the staple however was not. I was halfway through my single scoop when I bit down on something kind of hard? So I bit down again thinking maybe it was ice since the ice cream was really cold, and I immediately was like ?yeah thats hard?; when i pulled it out of my mouth i was surprised to see a STAPLE- like a literal medal staple for PAPER. How does that even get in icecream? So I went back to the shop and told them very very nicely what happened to which they offered me a new scoop for free, with little to no concern. The manager was standing right there next to the employee and said nothing, no sorry or asked what flavor it was so they could maybe check the bin?? I denied their offer for free icecream and politely said I wanted a refund- which they agreed to. While the manager did my refund, The employee checked the bin my flavor was in, and said ?I dont see any staples?. Well?neither did I until it was in my mouth. Hopefully they disposed of the bin my ice cream came from since there possibly could've been more staples. A law suite waiting to happen.