Pizza Hut Express - West Valley City

I work nearby and have ordered lunch from this restaurant multiple times, but I’ve had issues with my orders each time. Tonight was the breaking point. I placed an order for 7:30 PM, but the app indicated it would take another 63-73 minutes for delivery. Concerned about my break, I called at 7:25 PM to check if the food would arrive on time, and I was assured that it would. Unfortunately, it didn’t arrive before my break ended. I ended up having to call three times to cancel my order. The first call put me on hold for 10 minutes, and during the last two calls, I was rudely hung up on. The customer service was awful, the drivers were unreliable, and the food itself was disappointing.

This location seems promising. However, Pizza Hut, could you explain why I have to pay for the first ranch with my Buffalo wings? What’s the reasoning behind that? On second thought, I might just consider Domino's instead.

I went to get pizza after shopping at Target. Unfortunately, the staff member didn't inform me that they were out of breadsticks after I had already paid for them. Additionally, I didn't receive my receipt. It was a disappointing experience overall.

I got on the phone with and Employee and told her I made a mistake on my order online she was a little snappy when she told me that the food was already being made and I couldn't change the crust.... I then told her net I would just cancel the order then, I would have paid extra if I had to to change the order... I then called back to talk to the manager and he was even moreaggressive in his tone when I explained to him the situation I just wanted to know if I was getting refunded my money becausethe crust couldn't get changed and I was being polite as possible...I think this store needs to have a customer service class inbeing a little bit more polite and considerate when it comes to a customer

I frequently travel for work and have ordered lunch from this restaurant multiple times. Unfortunately, I've often faced delays with my orders. Tonight was particularly frustrating. I had planned to take my break at 7:30 PM, but the app indicated my food would take another 63 to 73 minutes to arrive. I called at 7:25 PM to check if my order would arrive in time, and I was assured that it would. However, that was not the case. My break ended, and I had to call three times to cancel my order. On the first call, I was on hold for 10 minutes, and during the last two calls, I was treated rudely and hung up on. Overall, terrible customer service, poor delivery, and disappointing food.