Panera Bread - West Springfield

I ordered from here almost everyday but will not be spending another cent with this establishment. I ordered you pick two and this is the second time I have recieved a delivery of a chicken noodle soup with no chicken or noodles when I called infrustrated about this occurrence the mgr on duty explained that they use one scoop of chicken and one cup of noodles to everysoup bowl. When I explained this was not the case for my soup she began yelling and implied I had an attitude and what did Iwant her to do about it. $25.00 for delivery of basically a carrot soup is unacceptable along with attitude and anunsympathetic mgr who should understand that when someone orders lunch delivery it is because they can't pick it up. For thesereasons they will never get me or my families business again.

We frequent Paneras from Florida to NH. My wife and I both have the unlimited coffee plan. Unfortunately, this Panera leaves us with an unpleasant taste in our mouths. Not because of the food, but because of the bad attitudes of the food handlers. One hadthe nerve to turn his back to me, and make a snotty remark! Loud enough for me to hear. Reluctantly, they served the order theway all other Paneras have done repeatedly. I commend the staff for that. This Panera had better get with the corporate programof great service, and great food.

Delicious breakfast sandwich with a flavorful roll. The coffee is a bold dark roast, served hot and strong. The staff is wonderful, especially the lady at the grill who is exceptionally friendly. The rest of the counter staff are pleasant as well. There's a nice seating area, and the fireplace is a great added touch.

I really enjoyed my experience. My order was prepared quickly and tasted fantastic. I appreciate this chain for allowing me to place orders through their app.

Fantastic dining spot! The food is above average, and the prices are dependable. The service is excellent, too. I absolutely love their bread bowls—they're truly fantastic. If you're looking for healthier options, this place has some great choices as well. It's worth the trip from the neighboring city to enjoy a meal here!