Applebee's Grill - West Seneca

If they are a veteran, they will not go here. my friend went in to get her veteran free escape that is widely used for veteran day. at the pick-up of their order they gave her only 10% and would not give her the free escape. a man came after my friend and received the discount. after the conversation with the manager was explained that they only offer the discount for togo orders in “extreme cases”. my friend served in the U.S. Army, and that's what she gets in opposition? applebees does not care for our fearless soldiers and veterans who fight for our freedom and continue to fight.

Good communication with server, atmosphere is ok, just something I didn't like is that applebee is overpriced. food: 3/5

I usually love going to this location but I don’t think I’ll be going back unfortunately. The lettuce was wilted and dirty. The broccoli was old and gross and our potatoes were burnt brown instead of the white color they’re supposed to be. I pointed out the salad and asked the owner/boss woman for a new appetizer for a replacement but the owner ended up charging us for them anyway and just taking 3.50 off our bill. I don’t see how that’s compensation for dirt in my food and my broccoli molding/wilting. It doesn’t seem like the women who runs the place knew what she was doing or cared to say the least.

They messed my order up. Called and told them about it. Guy said he'd refund my debit card. Could tell by the tone of his voice and how he said it that he was lying. Needless to say I waited two weeks and never got my refund.

Meal was absolutely wonderful and our waiter was so polite. They were understaffed and busy when we went but the waiters/waitresses/kitchen staff did a hell of a job taking care of everyone! They definitely deserve a pay raise after tonight