Bj's Brewhouse - West Palm Beach

To begin we were seated in a timely manner everything was good when we sat down. Kelly our server came to the table put the menus down and started throwing the coasters down the table. It was strange because she could have handed them to us and we would have passed it down but we didn't think too much into it. Ordered drinks and mid sentence Kelly storms off as if we were bothering her and again we were like maybe she's having a bad day. Kelly was very dismissive but when she was rude to the table across from us at least we knew it wasn't just us. Fast forward where the issue began. One steak entree was rubbery so we sent it back to order something else. The chicken pasta was bland no flavor at all so we asked to order something else and sent that back as well. Kelly stormed off each time and then started ignoring us. The rest of the food was delicious. Out of no where Tom comes storming down the aisle eyes wide and very rudely yelled what's the problem huh what's the problem. I stood up and said hold on what are you talking about when did we have a problem. Tom said well she meaning Kelly said you had a problem and you sending food back. So I explained the problem with the food and the fact that we wanted to order something else. Since when that's a problem. He then storms off and I watch him walk off behind Kelly so I chose to follow due to the mannerisms they were displaying. I over hear them being very disrespectful making it seem like we were being rowdy and trying to get a free meal. As they were ranting about my family and I Tom turned around and seen I was standing there listening. I advised both Tom and Kelly that I heard them degrading me and my family as if we were looking for a free meal and lying saying we were being anything other than polite. Tom begins to scream and tells me this is a multibillion dollar company he doesn't care about my order and if I call corporate it doesn't matter because he won't get fired. No one said anything about being fired I wanted the same level of respect that I given both him and Kelly. Instead we were insulted, screamed at and humiliated in front of the staff and other customers sitting in front of us. It was uncalled for, unprofessional and very disrespectful. Tom was trying to provoke us to acting out of character to justify his own behavior. I chose to let him look like a fool and advised him I will be writing all the reviews I can and reaching out to the corporate office as many times necessary to ensure no one else expletive this level of disrespect.

The only positive aspect of this restaurant was our server, Diana. I felt genuinely sorry for her. Servers work hard to take orders, hoping that the food arrives looking great, tasty, and like the pictures on the menu. We could have dined at many different places but chose your West Palm location based on our experience in Orlando. Unfortunately, it was a mistake. The avocado egg rolls were soggy and browned. Despite this, Diana was very accommodating, and we opted for the boneless wings. However, they arrived without celery, burnt, and included a mix of soggy fries. Who is responsible for ensuring that the food is prepared perfectly?

This restaurant is fantastic! The food was incredibly delicious and cooked to perfection! I had the Cherry Chipotle Glazed Salmon, which came with grilled asparagus and couscous, and the flavors combined beautifully. Our server, Demi, was friendly and patient, happily answering our questions without rushing us to order. I thoroughly enjoyed my first visit and will certainly return to try more menu items!

The Bad: Unfortunately, the shrimp scampi tasted quite bitter to me, and while it’s not a major concern, the plate was a bit dirty. The mozzarella sticks were decent, but I found them to be overpriced. On a positive note, I enjoyed watching the Miami Heat vs. Nuggets game on the large TV screens.

I had the the lemon thyme chicken over a bed of rice an was so disappointed. The chicken was good, unfortunately rice was so gummy! I spoke to the manager who had on the red dress shirt last night, all he did was took the plate. Didn't come back nor did he apologize. Ugh