Carvel - West New York

Horrible customer service. The cashier disrespected me when I asked them to fix my ice cream that they had messed up. They Cannot do softserve and chocolate dip correctly. I would never in my life recommend this place. Save yourself some time and go somewhere else, like dairy queen if you want it done correctly! The manager should teach her employees manners, otherwise the manager is a fine lady.

Good ice cream, but the hot fudge wasn't hot and the attitude of the staff was a little moody.

This place I don?t recommend there was a junior 3.79 and it was 2 scoops and what they gave me was like only a tiny bit of ice cream and the lady was little that?s all and she had a bad vibe too I prefer Dunkin? cause they give a lot of ice more then carvel DO not go.

Wednesday is buy one get one free! I visited this local favorite ice cream shop just before closing at 10 pm. The store is pretty clean and staff are very friendly. Ice cream cakes are their specialties since they have so many different schemes , colors and shapes for different celebrations!

After trying to get ice cream at another place that was closed on Christmas Eve (even though Google maps said it was open), this was the next closest place that was open and this place did not disappoint!!! I got a small cup with one scoop strawberry and another scoop of their butter ice cream. The butter ice cream was new to me and it's amazing! It has bits of biscoff cookies in it. The employee there scooped us huge servings, so big that my fiance saw and changed his order