Chipotle Mexican Grill

Ordering food on the app. And it was done! Fantastic! Unfortunately, after the app order, my son decided that he also wanted a Burrito. You'd think no problem! We'll go in and take one. FAT CHANCE THERE! There was only one person in the line, so I was excited and thought I was out there in a dirt. The service was super slow for them, but I was patient and didn't even roll my eyes! After what seemed to be forever, it was my turn! I tried what I wanted to ask for at least a dozen times, and I was LEADY! Unfortunately, they were not ready for me. I watched quietly how the worker began to take app order revenue from the wall. He began to make the app Burritos as I stood, less than 2 meters before him, stared at him. He didn't recognize me at all. Here's the kicker... a second worker came by, my savior! I thought. She took a reception and started an app order. Ugggh, the eye-rolling started and I discussed if I should just go. I waited for each of them to make two orders. Finally I gave my order and could leave the store 16 minutes after entering. For ONE BURRITO. The Burrito I was present for was good. The Burritos we ordered through the app were loaded with rice and had hardly steak. We used to have such great experiences on our Chipotle back in Chicago...

The brown rice was only half cooked and very hard on the teeth. Could not eat more than a few bites because of the raw rice. Had to waste all 3 items we had ordered for our family of 3 and rethink what we had to eat for dinner. Disappointed.

POS system has been down multiple different occasions, while always being understaffed and the few staff they do have working always seem new, incompetent, and very slow. Waited almost an hour for my order. There’s no excuse for this to have happened multiple times

Consistently messes up my order. Two weeks in a row, I was delivered part of my order or with the wrong sides. I have never received chips when ordering chips and guacamole. Food tastes good, but I'm done ordering from this location.

WORST Chipotle I 've ever been to, by far. They were starting to close at 9:35pm when sign says open to 10pm. I would have just left, but hadn 't eaten since breakfast nothing else was open. MOST DISGUSTING burrito I 've ever tasted. Took one bite, brought it back inside, manager gave me a bad attitude. So I just left HORRIBLE BURRITO on the counter walked out: No food, No refund. The 1 star reviews are accurate. I took a chance thinking Could it really be that bad? Unfortunately, yes. HORRIBLE!!