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Contribuiți la feedbackTerrible service. We arrived and ordered 6 drinks and 6 cakes. 4 drinks came out 20mins later without any warning about a delay in the other drinks so we asked for the other coffees and cakes. The waitress then comes out to retake our order as it seemed they had lost the original order. Another 10mins later our cakes came which were wrong and took 10mins to sort out. Once the 4 coffees and cakes had been finished the remaining 2 coffees came 40mins after the other 4 first drinks arrived. No apologies, no explanations and cafe was not busy. New managment is needed to turn the place around. It’s not hard to complete one order before moving onto the next. Being part of the Cameron house brand I would expect a lot better service, I feel this restaurant lseverely drags the Cameron house name down.
Lovely restaurant by the loch. Asian chicken wings were delicious. We were well looked after by Suzy who was very attentive. Will be returning. .
Starters ok. Bland, lukewarm and greasy fish and chips. One pleasant waitress and another less so. Lots of cook staff but somehow very slow service. This place should be so much better. Stunning scenery. Better to go elsewhere
A very average meal. Nothing special. Very overpriced which upon first inspection seems to fit with a 5 star hotel however £18 for a cocktail seems over the top. On arrival we weren't greeted well and were then seated at a table with a chair that had ripped upholstery. Our drinks arrived which was the incorrect order and water wasn't poured for us. The waitress dumped a jug of water at the table. The toilets were messy with poo and toilet paper and some toilets had not been flushed. In the centre of Glasgow this restaurant could get away with being average but when you consider how much people are paying to stay at the hotel, sometimes up to 500 a night, the service and standard does not measure up. Go to gleneagles hotel instead!
Casual vibe. Staff were friendly, burgers good but fries very basic, no triple cooked chips here. The room was a little chilly and the chairs frayed. Not really what we were expecting.
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