Costa Coffee - West Berkshire

This is our local Costa and we don't normally use a café so close to home, but it was raining, so we took a break and a coffee here. It is just as any Costa Coffee should be, predictable but reliable. They were cleaning even the ceiling lamps when we were there, so they must take cleanliness seriously, even though some tables needed to be cleared. Happy to come back again when it rains.

Absolute joke most of my Drink consisted of cream no sauce undrinkable tasted disgusting. Thatcham Costa is awful!

As everyone can see I don't write many reviews , but I just had enough of the way customers are treated in the Thatcham Costa. Today I have totally losted, so ordered on the app as usually (almost every day at 8:05 arrived around 8:15 when the coffee supposed to be ready by. My daughter usually picking up a coffee and assuming that she does it for last 3 months, nothing is ready she coming back to car and saying lady didn't even give her say the word when she tried to ask for coffee lady only told we not ready for you. My daughter comeback upset, buy went back another one or two times inside to check if the coffee is ready. It wasn't is 8:20, so I decided to go and check what's happening with my coffee. I looked how busy are two girls they really were very busy (possibly understaffed I asked how is my order going reply we don't have any order (that happend previously possibly issue with the system and usually I would not have a problem if the lady would react as most people would when I showed her app order number etc. She first said I didn't order 20 min ago which I did, and then she started to print orders showing my one is not there. And what I needed is someone just to say sorry we are making this now. I know no one is perfect, but I had some issues previously with Costa app and only Thatcham Costa customer service was less then adequate in their reactions I felt under attack. Also I think I decided to write this review as I have witnessed this behaviour of being condescending and not apologetic to customer few times. And never really felt welcome by staff always felt more of inconvenience. I personally decided to stop using Thatcham Costa I know it doesn't make much difference for them. I hope anyone who visit the Thatcham Costa would be feeling welcome not as intruder.

You can tell that the staff here want to do their best but despite the recent refurbishment the atmosphere is off. This is likely due to the management franchise owner. On Friday, this was evidenced by the main man moping around, loudly dragging the furniture about and carelessly disturbing his paying customers. Even when asked politely to stop, this knuckle-dragger ignorantly continued his pointless and painfully loud task. If this is what the staff has as their leadership role model then God bless them. What should be a great venue is sadly deficient.

I went today with my son for a nice Sunday spending together but the staff in there are a nightmare.Waiting so long for our order,the lady who was taking my order askinging so many times the same questions,not interested about her job.Her name was Evelina.Very disapointed!!!