Coffee#1 Newbury - West Berkshire

Staff are nice but tech is awful. What coffee shop these days doesn’t have a healthy supply of plugs? But that’s not my main complaint. Since 2022, this location has not had any wifi. Apparently the staff have complained to management but they ‘just don’t give a damn’. Wake up! It’s 2024!!!

We always go here for our coffee treat the atmosphere is comfortable and welcoming and all the staff are friendly. The coffee’s good too!

I called in on a busy Saturday and the line was to the door. I decided to stick it out and found the staff to be very efficient in taking and delivering orders. My coffee and pastry were above average. Overall: a good branch of this generally good chain.

The place looks pleasant and the food etc well displayed. And that draws you in. Don’t bother. The service is at best indifferent, the staff devoid of manners and the ability to ignore you offensive. The hot drinks served in disposable cups and the food I will never return to try.

Weekday visit. A Thursday. Late morning. Two ladies serving. Short-staffed as tables full of unwashed cups and plates where people had been sitting ..but when trying to clear up...oh ..it was literally as if they were throwing ceramic mugs into a ceramic sink. Smash, crash, bang. All customers stopped drinking coffee, neither of the two ladies seemed to have any clue about the noise they were making. The couple nearest us were aghast with the noise and shook their heads bowing not to come again. No care or apparent knowledge re: noise or how heavy-handed they were. Awful experience and female manager there can be quite blunt. Not a nice experience. Won't be going back..shame as coffee was good.