Muffin Break - Welwyn Hatfield

We enjoyed M.B. at Bishop Stortford until it closed down, so we thought we would give this branch a try.The coffees were fine but the sausage roll was dreadful, the Tuna sandwich cold and not very tasty and the toasted sandwich poor. Although it's nicely appointed in a fairly convenient location next to M&S, it was not cheap and I now understand why it was quiet even at lunchtime,If it doesn't improve it will surely go the same way as B.S. We won't be going again

Very disappointing experience. It was my fathers birthday and I decided to take him and the rest of the family out. The two indian ladies are really arrogant. They kept talking in their own language throughout the whole service, really unprofessional. I was given a piece of cake that was already 3/4 days in the fridge and was refused to swap for another one. My brothers toastie was burnt as they forgot to put the timer on. Although the coffee was nice, the customer service is really bad. I would not recommend.

Great to get a quick coffee and slice of cake (or muffin) Usually quiet and space to sit down, even when the centre is busy.

Ordered some food and drinks this afternoon and was informed that they would bring the order to our table. The two staff that I encountered whilst ordering lacked what I would describe as basic customer service skills and appeared to want to be somewhere else. (I have previously worked in retail and would be bitterly disappointed if they were my staff). A”can I help you” or “thank you” goes a long way. Our order was subsequently brought to our table less a bottle of water that was forgotten. My main issue was that even though it wasn’t busy and as sat there for about 25minutes I observed about 5 tables being cleared of trays, plates and glasses and not once did I see any of the cleared tables being disinfected let alone wiped down. Not acceptable. I will not be returning as there are plenty of other places in Welwyn to grab a coffee and snack.

This place is always busy snd it’s because the staff are nice and the service good. The food is pretty good too. Lots of OAPs meet up here too so it can look very grey some days.