Pausa Coffee Dunelm Mill

My wife and I visited Dunhelm and combined this with a light lunch.We have had a snack here before .On this occasion I had a large Americano and bacon roll.The coffee as always was aromatic and the bacon roll was full of totally lean reashers.At a total cost of £4:50 the cost was excellent value .The staff are very friendly and helpful.

Stopped of for coffee and cake, none looked that enticing, but went for a cinnamon and apple scone, should have left it at only coffee. Staff friendly.

Came in today to have a coffee, waited at the counter and the lady behind stood in front of me making drinks, I waited for quite while and she didn't even acknowledge that I was there. I understand she was perhaps busy, although there were only two tables with people on and I was the only one at the counter but she stood in front of me and blatantly ignored me, she could have acknowledged me at least and said I won't be a minute. Not even eye contact, very rude. Left without purchasing and went to m &s where the service was excellent.

Terribly slow service in the cafe. Absolutely appalling. The staff were just chatting away and working at snails pace as if there wasn’t a big queue. It was almost painful to watch and I nearly left the line. A man from the floor came to help and he was very speedy which was refreshing to see. I get that you may be short staffed but I still feel this is no excuse for the completely relaxed attitude of the staff. And not even one person apologised for the wait. The food is good as always though.

The Pausa brand is nothing to write home about. Perfectly ok for a snack and they general get star rating according to their staff. Food (soup teacake) with drinks filled a gap when we were visiting the shop. Food ok and staff just a bit better than normal but the ambiance just doesn't create a good impression it's almost as if they have shoehorned Pausa into a tiny corner. Would use it again but not rushing back to do so