Sushi Train Welland Plaza

Service: Dine-in Meal type: Lunch Price per person: A$20–40 Food: 5/5 Service: 5/5 Atmosphere: 5/5 Must-try dish: Aburi Salmon

I visited this restaurant with three adults and two children under five, one of whom has a seafood allergy, so we had to avoid any fish dishes. As a solution, I got the kids KFC meals. When we mentioned our reason for bringing in the KFC at the front counter, the staff assured us it was fine. However, once we were seated, several employees kept looking our way, and one approached us to say that outside food wasn’t allowed. I’ve done this many times before without any issues, so it was quite surprising. We spent $85 on our meal, and I was really disappointed with how the staff handled the situation and confronted us. We’re regular customers, visiting at least once every three weeks, so it’s disheartening to say that I won’t be returning.

"The food is very fresh and there is a great variety. - Service: Dine-in - Meal Type: Lunch - Price per Person: A$20–40 Food Rating: 5/5 Service Rating: 5/5 Atmosphere Rating: 5/5 Recommended Dishes: Aburi Salmon, Crab Claws, Dumplings, Nigiri Parking: Plenty of parking available with free parking options."

My partner and I arrived for lunch around 12.40pm and the staff were all busy so nobody greeted us at the entrace this is understandable during peak hour. What came next though is not okay. A lady had walked in 2 minutes after us and was greeted by Jenny. The lady pointed to us cause we arrived first, but Jenny raised her hand and cut us off when we started talking. Jenny gave her a ticket number and walked off to attend something else. We waved Jenny down and told her we needed a table for 2, to which she replied in a very unapologetic tone sorry I thought you were getting takeaway . How could she think we were getting takeaway if she never even let us speak? Terrible service aside, the food quality was great.

This was good 8.5 years ago when I was last here. I returned and have now been here twice already. I love the atmosphere and the food. This is a great place to eat and still very affordable. Also, there are screens on the bench where you can order and also call over the attendant which is what I did to finish up. I do miss the Softshell crab as they are the only sushi train not to do this now. Service: Dine in