Panera Bread - Wayne

My teenage son ordered a chicken teriyaki bowl in the store. When he went to pick it up, he was told it is not available. The chef replaced it with a chicken noodle soup and a berry and cream cheese pie that looked super sugary and sad, not appetizing at all. It ended in the trash can. I am trying to understand what is Penera doing? It is OK that contain items are not available, but please try to replace with similar items, not with random stuff that can’t sell.

Turkey chili was the best ive ever had and I have their chili often!

2pm. Not busy. Quick service. Good food. Kiosk ordering. Plenty of

This Panera Bread location is awful. I ordered the Frontega chicken sandwich, and the chicken was completely inedible. It was complete rubber and about as good as I would expect chicken from the dollar store would be. The broccoli cheddar soup was so runny and watery maybe from someone crying about the horrible reviews for this location. They also got most of our order wrong and were rude when we asked them to correct things. So, heed caution when coming here and the poor ratings for this location were accurate and very easily earned by this subpar team.

About a year ago, I was so amazed at how the manager reacted to an issue, which was clearly her fault that I called Panera 's corporate headquarters to make a complaint. Because of the incident, I NEVER went back to this specific Panera Bread. So, for Christmas, I received a Panera gift card. I thought, I would try going back to the same Panera location and give it another try since so much time had passed since the previous incident. At the register at 4:35PM: I ordered 2 LARGE bowls of onion soup and 2 steak sandwiches with white cheddar (no drinks . Easy right! Total: $41.51 The cashier, who was very nice, repeated the order back to me, and then I actually repeated it back to him, so THREE times my order was voiced. I put a dollar bill in the tip box. I paid with a $30 gift card credit card for the remaining amount. There was nobody in line behind me, so I made small talk with the cashier for a minute or two. Next/The Issue/At the Food Pick-up Counter: My name is called. I walk up to the counter. I see a small bowl of onion soup and a large bowl of onion soup plus the 2 sandwiches. A young guy is behind the counter. I looked down at the small bowl of soup and pointed at it. This is verbatim: What is this? He said, It 's a small bowl of onion soup. I replied, I ordered two large bowls. He said, The order says a small and a large. I said, Well, I 'll check my receipt, because I ordered 2 large bowls. He grabs his order receipt (see second photo , holds it up, points to it, and says, It says a small and a large. I said a THIRD time, I ordered 2 large bowls. Clearly, I am stating the error in my order immediately at the counter before taking the food, and the counter employee made ZERO effort to correct it right then and there. It would have been so simple to correct it, yet he wanted to prove some point. Logically, he couldn 't think that the error happened at the register, and that he could simply correct it at the food counter. I said, when I ordered, the cashier repeated my order back to me. That fell on deaf ears. So, instead of pursuing this ridiculous back and forth banter that would more than likely ruin my time having a meal with my husband, I dropped it the chitter chatter, and took the bowls of soup to my table. I returned to pick up the sandwiches, and the employee finally says, I can give you a second small bowl. By then, it was way too late to make amends. This should have been done RIGHT AWAY when I addressed the error before touching the food. Obviously, another employee told him to offer me the second small bowl after I walked away with the soup bowls. I said, No, it doesn 't matter now (The damage was already done. At the top of Panera 's receipt, it states: ACCURRACY MATTERS Your order should be correct every time. If it 's not, we 'll fix it RIGHT AWAY, and give you a FREE TREAT for your trouble. Just let an ASSOCIATE KNOW. I did let an associate know RIGHT AWAY. It turned into banter due to the way the associate handled the situation. I 'm not looking for a free treat. All I wanted was the order to be corrected at the counter before I touched the food. And a free treat wasn 't offered anyway, so what is the point of this motto at the top of the receipt that Panera doesn 't live up to! It 's simple: I will never go back to this Panera location given the fact the previous incident a year ago was egregious on the manager 's part. Accuracy Matters is NOT in effect at this particular Panera. By the way, the soup was cold!