Pepe's - Watford

Nice place overall. We ordered a few different courses to try. The quesadillas could have been presented better on the plate, and placed beside each other instead of on top of each other. Since they are dripping a little the bottom one gets a bit oily when you have to pick it up. They have several different spice levels, but beware, they are not kidding around. I chose the hot variety, which is step two, and it was at the level I can manage. There are two more levels, very hot and extreme. I don 't even want to think of how hot those are. We enjoyed our meal here.

Bad service and food We order larg chips but been given small also service was very bad. Will never come back to the shop

I’ve just received my order 30mins late!! It arrived cold, and tasted dry. The lettuce looked like it had been left out for a while. We specifically asked in the notes for our wraps to come without salad and mayo and again, the notes were ignored! We were also given the wrong drink. Won’t be ordering from here again

Such bad customer service if you can call it that. And terrible food too. Ordered some food and half the order was missing, when we contacted the restaurant we where told 20mins to deliver the missing food. They guy on the phone had an attitude. Nearly an hour later it turned up no apology though. The food used to be good but now it’s just rubbish

My partner and I placed an order for 2 x paneer and rice and despite normally going to the whippendell road branch we picked up from the high street. NEVER AGAIN!!! Don’t waste your money!! When we got home, there was absolutely no peri peri marinade or sauce. Effectively we bought 2 boxes of dry rice and cheese. When we called to complain initially we were told that, that was how it was meant to be and has always been. We knew this not to be true because 1 how can you sell a peri peri product with no peri peri ridiculous! And 2 we have been Pepe customers for years. They then made out they couldn’t hear us and the line went dead, so awful customer service or should I say no customer service on top of no peri peri... that’s how much they care about their customers. They tell them they’re wrong and then put the phone down on them!!! We called back and shared our thoughts on their “resolution” We were eventually and very begrudgingly offered 50% off our order, not that we even up eating it!!! We will never be going back and advise you don’t go either. We will now be looking for a new peri peri shop so any recommendations welcome : Please see attached pictures....