Costa Coffee - Watford

Visited for a quick coffee during shopping. Absolutely shocked to see the lack of masks being worn by the staff! Government guidelines are quite evidently not being implemented which is very disappointing as you would expect hygiene levels to be of a high standard within hospitality given the current COVID circumstances!

Today five of us visited costa for a family outing. One of those five members was my two year old child. When inside I was walking over to my mother who was seated carrying my child and the lady working barged straight past with no apology, I took this on the chin. However when ordering we had said seating in and before we even had chance to say anything the lady began making our drinks. My sister then informed her we would like take away cups (this being cos of COVID at the moment we felt safer) at which point she sighed audibly and slammed the cup down on the side. I have never been faced with such a stinking attitude in a store and for this exact reason I chose to leave the establishment and will no longer be visiting your stores. As this is a customer facing job it is part and parcel to make the customer happy, I saw little hardship in pouring the syrup that was in the glass into a take away cup and shoving the glass in the dishwasher. When I commented on the attitude to the man behind the till there was not even a mutter of an apology.

I went to get a Strawberry Infusion today, however the barista was quite rude. She gave me the wrong drink , which in itself is understandable as mistakes can happen however she the proceeded to raise her voice at me when I asked if what she was making was correct. She then insisted I try the drink she was making me instead of what I wanted. I felt a bit intimidated so I took the drink and left. I was very disappointed.

I went into the costa today and asked for a caramel frosty, they made me a latte I told them that wasn’t what I ordered and they started to very rude to me when I asked them to change it, the woman was horrible and made me feel horrible. After they gave me my drink I took a sip and it tasted completely off. I’ve never had such a bad experience with them !

I often come in here after finishing work. Although it’s busy, it’s easy to unwind and watch their world go by. Staff are always friendly too. Special mention to Nicoly the manager (I think) who is always polite and welcoming whichever branch she’s working in. I also like their flavoured drinks, especially when new lines come in.