O'brien's Irish Pub - Waterville

The atmosphere is kind of plain but the wings are pretty good and they have a decent selection of draft beers. It's a bit unclear on how to actually get into the restaurant. Your best bet is to go into the hotel and ask the person behind the desk.

I had hoped for a better experience at this restaurant, but unfortunately, that was not the case. I arrived at around 7pm to find an empty restaurant with a few people sitting at the bar. It took 40 minutes to prepare 2 Caesar salads to go, which were tasty. However, the staff seemed annoyed and unapproachable. The bill came out to $33. I will not be recommending this place due to the indifferent customer service - there was no greeting, thank you, or goodbye.

Absolutely loved our experience at O'Brien's! The charm, the atmosphere, the food... all very good. So unassuming considering it is located in the Best Western hotel we were staying at and did not expect such a great hidden gem. The best part of our visit was the staff... so accommodating! We were a party of 14, including 6 kids. As someone that's worked in the industry, that sounds like a nightmare! But boy, did they delivery. Friendly, hard-working, attentive and professional. Can't ask for anything more! Robyn, Hope, Hugh Paula... from my family to yours, thank you so much. When we return to the area, we'll be looking forward to visiting you again.

Great food service and atmosphere. Very relaxing and friendly.

TWO THUMBS DOWN; will not return. Corned beef dinner was more like soup and had very small pieces of corned beef. Poutine appetizer was cold. Pasta dish had no flavor; we had to take salt and pepper shakers from another table to make it even close to palatable.