Chen's - Waterloo

Terrible experience and worst customer service I’ve ever seen in my entire life. There was a brunette hair in my food but the waitress kept saying that it’s possibly my own hair. I’m blonde ?

Terrible experience and worst customer service I’ve ever seen in my entire life. There was a brunette hair in my food but the waitress kept saying that it’s possibly my own hair.I’m blonde.

Decent place to get Chinese food near the university. The prices for the portions are a bit high. Got the flat rice noodles with beef it was decent for takeout food, and had good flavour and enough beef.

Chen's is always an awesome eating experience! We arrived with nine more friends and we were provided with excellent seating arrangements so we could all be together.The food is amazing, don't sleep on the chicken with black beans and the sweet and sour chicken!

Very bad customer service.Being an owner of the restaurant, one should have the basic common sense to treat any customer with respect.Because of his actions, he lost me as his customer forever.I hope after reading this review he changes himself into a better person and be at least of some use to other people.