Caribou Coffee - Waterloo

We’ve been regular customers here for 9 years. In the last year, the service and drink quality has tanked. In just the last 2 months I’ve received the wrong drink, completely unmixed drinks, been overcharged (I asked for a receipt), caffeinated when I asked for decaf, and hot when I’ve asked for iced. The service is not good, and the baristas all seem disgruntled. I’ve been a barista, so I know it when I see it. They won’t or don’t ask about Caribou points here either. I will not waste money here again.

Young lady that works around 5-7 most evenings during the weekday is incredibly rude. Always on her phone, takes at least a minute for her to acknowledge you as a customer. When she does she 's snotty and short as if you 're a burden. Shes told me everytime besides once that their kitchen is closed for any type of food, no matter the time of day. Today she told me they don 't do shots of espresso in blended drinks. ????? That 's all I get from Caribou.. specifically this location. A blended drink with extra shot or two. Then tried to argue with me about putting extra shots in the iced version. There 's already three shots in the drink so that goes for the blended version as well as the iced, right? She didn 't have a smart comeback to that, just a sneer. She also lightly tossed my card back at me, which skipped across the counter. She brings the whole vibe down in the store and it seems her attitude affects the peers around her. Some people aren 't meant for customer service which is okay and absolutely understandable, let 's all be honest , she should at the very least be put in the back to be rude all by herself. Her disposition makes me not want to go back to this location ever, which sucks because it 's right up the street from my home and this has been my go to spot for coffee before going to work 3rd. Overall would not recommend this location due to service, at least for the time being.

One of the worst lattes I've ever had. Caribou generally good, but whoever made these lattes didn't know what they were doing. Disappointing.

Horrible! Customer service was just as bad as the coffee ,. Look I'm from Minnesota and I love Caribou . I don't appreciate when you mess my order up and demand a refund because I paid cash and tell cashier tells me you can not refund me be cause the manager is not there today.. Shame on you Caribou in waterloo own by Hyvee on east university Ave.....

Great coffee. Try the Caramel Highrise with an extra shot. That really is a good coffee.