Dunkin' - Waterbury

I had an excruciatingly long wait for my food tonight because there was only one person closing the restaurant. Why would they have just one person taking orders and preparing everything? It doesn't make any sense! I ended up waiting in my car while she dealt with the other customers. Fast food is meant to be quick, but this experience definitely wasn’t. The food was good, but the service was lacking, which made it a waste of my time and money for just a bagel with cream cheese. The location is not great either, with a lot of people asking for money.

They don't always have food available, so I often have to go to other places to find something to eat. However, at least they do serve good drinks.

The staff here, especially Milly, are fantastic! I visit the east coast every few months, and they recognize me right away and know exactly what I like. Plus, they are quick. It's great to see such strong employee retention and excellent customer service!

I miss the old crew! They're efficient, welcoming, and always greeting you with the warmest greeting and biggest smile. Honestly used to be a great start to my day. I can't say that anymore. I don't know if they got a whole entire new crew, but they suck! They're rude and inconsistent and just ignore you. Literally just sat there standing at the front counter for more than 20 minutes. Not even a hello or will be right with you. Walked away, never will go back. It's a shame because you guys are in such a great location too, bring back the old crew!

Mobile app says 4a open. Placed an order through my phone and sat at drive thru for 10 min. Hours of operation need to be updated in app and should be put AT drive thru speaker! Will NEVER come here even though it's 2 min from my house. Will go out of my way to go to one that actually cares about their customers.