Jack's - Water Valley

Ordered box with no drink because they didnt have coke zero.....decided to get a diet coke at window. Was told we don 't add to orders at window . Well you can keep my order and lose a customer .... DONE!

Service, food and atmosphere is y’all outstanding, but the food I received this morning was horrible. Tator tots hard and old. Sausage breakfast sandwich old as well food was definitely not fresh and the restaurant wasn’t even busy. 0/10 today!

Their employees in the morning are never there they are disrespectful and at night they are always out of chicken. If they aren’t going to be open when they say they are then why don’t you just change the hours. They always have an excuse for something like this morning they said they were short handed but there was five people inside I guess they were just standing around being lazy. Get with the program people do your job or just close.

I went through the drive-thru with my husband. The girl taking my order repeatedly got it wrong. Once I drove around to the window the boy at the window read it back to me at my request and, of course, it was incorrect. They called a manager over and I explained to him what I wanted and he couldn’t figure it out. I showed them the coupon- a free sausage, egg cheese biscuit with the purchase of a regular hash brown and a regular drink- and explained I wanted that, plus one sausage biscuit and one regular drink. I don’t feel like that should be hard to understand. I thought they finally had it right, I paid…got my receipt and my order and it was STILL WRONG! The manager finally asked me to pull forward and said he would fix it. He came out a few minutes later and told me he had refunded the for the entire purchase. The only reason I gave 2 stars for service was because he refunded my . I’ve never had such trouble getting someone to understand my order. The coupon was very clear and I only ordered two additional items. It was a very frustrating experience- I was shaking by the time I left. Thankfully, the food was good.

Food is terrible. Even the salad is bad. Don't go there.