Burger Philly Shack - Watauga

Burger Philly Shack has the best cheese steak around ?

Food was really good, place was only half full and still was a 30-45 min wait due to “only having one cook and too many online orders coming in.” Listen…. I didn’t walk through your front door just to be put on the back burner for people sitting on the couch. Take care of the people walking through the door first…. Should be common sense. My time is worth more than that…. I won’t be back.

How do forget to put cheese on a Philly CHEESE sandwich

My wife and I came in last week, the place was full of flies we could not even enjoy our food. The large burger I ordered was wrong and so was my wife's which was said to include an onion ring and bbq sauce and did not have either. The back door was open for a good 15 minutes which allowed more flies to come in. There was also no AC making it very uncomfortable. I had come here a couple months ago and it was wonderful. This time I paid for something I didn't get. My wife just wanted to leave because of the frustration over the wrong order and the flies and hot uncomfortable temperature.

I have never stopped in here before, as it always looked a lil grungy and I had heard it had alot of unsavory people around. Well I recently discovered they were under new ownership so I decided to stop in to check them out. The dirt seemed to be wiped away from the front so I ventured inside. I went riiight when it was slow time for restaurants so it wasn't too crowded. While I was there one of the owners came by and we had a great conversation about how they got the business and changes they've been making and also some future changes in the works. Seem like very nice people up here, like they're all a close work family. Can't wait to go again and try something else!