Raku At Cathederal - Washington DC

I've been ordering take-out from this restaurant for years without any problems. However, my most recent experience was frustrating. I placed an order on Thursday for pick-up on Friday, which was confirmed via email and I prepaid for it. But 12 hours later, I received an email stating that my order had "failed to be submitted." When I logged in, I discovered that two items were out of stock and needed to be removed, which I did before resubmitting my order. Then, four hours later, I checked the website and saw that the item previously marked as out of stock was now available, so I went ahead and placed a second order.

I usually avoid writing negative reviews because I prefer to support local businesses, but a recent experience was so disappointing that I felt compelled to share it. I placed a small takeout order, as I was too exhausted to cook and was looking forward to a simple meal. Having been there before, I expected everything to go smoothly. Unfortunately, that wasn't the case. I ended up waiting over an hour for my order, during which time I sat inside the restaurant, getting bitten by mosquitoes while watching other customers receive their food before me.

Food was okay not so great. Worst customer service experience. Server was insisting to put high tip in the electronic payment system. Personally did not like that. This place is not good for vegetarian and vegan person.

Warm atmosphere with fast service but the food wasn?t tasty. I don?t like the sushi and they didn?t change it or cancel it after I told them. Absolutely first and last visit.

The food here is mediocre—not amazing, but not terrible either. However, the takeout experience often feels uncomfortable, almost like I'm being treated as a criminal when picking up food I've already paid for. I showed the staff my order number from my email, yet the person was rude and insisted on seeing my name instead. Do they really require this much information from all customers, or just from certain groups? Pickup at other restaurants along Wisconsin Avenue is usually a pleasant and straightforward experience.